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The new Challenge and Change

Challenge and Change

Thanks to the help of our customers, we’ve improved Challenge andChange to make it easier for customers to get involved and influence the way we work.

Challenge and Change is an independent group led by our customers who scrutinise, review and challenge our services and processes to help us improve.

The group meet four times a year and cover a different topic – chosen by customers – each time. Previous sessions have covered shared ownership, maintenance service charges and My Yarlington.

To make it even easier to get involved and ensure the group continues to make valuable changes, we asked customers how we could improve Challenge and Change.

In 2018 we ran a consultation on scrutiny which asked for opinions about what topics we should consider covering, where and when the sessions should held.

More than 100 customers took part in the survey and provided some great feedback.

Customers said they wanted to cover the following topics:

  • Repairs and maintenance
  • Anti-social behaviour
  • The condition of a property when moving in

More than half also asked for Challenge and Change to be held in their communities and to work around their schedule. Customers asked for:

  • Sessions to take place on weekdays after 6pm, Monday mornings and Saturday mornings
  • Sessions to last between one and two hours

We also recruited for a new Chair and Vice-Chair of Challenge and Change who will help make the changes and lead a successful group. Ann and Wendy.

To kick off 2019 and the new Challenge and Change, the first session was held on Saturday 19 January, on a Saturday morning in our customers’ community.

We look forward to seeing how the group can grow, adapt and continue influencing the way we work.