BE THE DIFFERENCE
OWN IT OPENLY
Hannah Maynard, Senior Works Planner
What’s your working day like?
My job is to ensure that all the repair requests received from customers, community partners and other areas of the business are dealt with in the most efficient manner. My working day will vary, and in the world of planning it's definitely fast paced which keeps it interesting and even changes in weather can mean we're really busy.
Why did you choose a career as a senior works planner?
I started off working in customer service and became interested in the scheduling of appointments. I enjoyed the fast paced role and working with the operatives. After working in the scheduling team for around a year the role moved over to Yarlington Property Solutions and we became planners. When the role for senior planner was advertised I was very pleased as I’d always wanted to lead the team.
What are your colleagues like?
I’m very lucky to work with a great bunch of people who have brilliant repairs and maintenance knowledge. We work closely with the works supervisors and support each other on a daily basis and there's a great sense of achieving together.
Is it challenging?
The planning role can be challenging at times. We take on average 1,000 inbound calls a week from operatives and customer experience and make on average 850 outbound calls to our customers. I have three planners in my team so as you can imagine with that many calls we are non-stop.
What do you like best about your job?
I like the variety of my job, I enjoy coming up with ideas to improve current processes within our team and implementing them to make positive change. I'm always curious about how things work and I enjoy learning about maintenance. I now know the difference between a closed coupled and low level cistern - ha ha. I also love relationships with our operatives, it’s great working with a bunch of guys that we can have a laugh and a joke with as well as working. There is never a day that I dread coming into work.
And the least?
Due to the workload of the planning team we're always busy, and sometimes it can be frustating when you had something you wanted to do but different priorities come through thick and fast.
What would you say to others thinking of a career as a planner?
If you enjoy working in a fast paced environment then this is the career for you, there is never a time when the planning team are sat twiddling their thumbs! There is a great job satisfaction when arranging repairs for people and getting their jobs done.
Lara Peters, Voids Co-ordinator, 3 Years At YPS
When we improve on targets it is the most rewarding feeling knowing we have achieved another goal
or smashed another target!
Jess Martin, Trainee Surveyor
My other colleagues are brilliant, I couldn’t have asked for better support within my team. The team are extremely busy, however I feel we work really well together and get the job done.