Hannah Maynard, Senior Works Planner

BE THE DIFFERENCE

ALWAYS CURIOUS

ACHIEVING TOGETHER

OWN IT OPENLY

EMBRACE POSSIBILITY

Hannah Maynard, Senior Works Planner

What’s your working day like?

My job is to ensure that all the repair requests received from customers, community partners and other areas of the business are dealt with in the most efficient manner. My working day will vary, and in the world of planning it's definitely fast paced which keeps it interesting and even changes in weather can mean we're really busy.

Why did you choose a career as a senior works planner?

I started off working in customer service and became interested in the scheduling of appointments. I enjoyed the fast paced role and working with the operatives. After working in the scheduling team for around a year the role moved over to Yarlington Property Solutions and we became planners. When the role for senior planner was advertised I was very pleased as I’d always wanted to lead the team.

What are your colleagues like?

I’m very lucky to work with a great bunch of people who have brilliant repairs and maintenance knowledge. We work closely with the works supervisors and support each other on a daily basis and there's a great sense of achieving together.

Is it challenging?

The planning role can be challenging at times. We take on average 1,000 inbound calls a week from operatives and customer experience and make on average 850 outbound calls to our customers. I have three planners in my team so as you can imagine with that many calls we are non-stop.

What do you like best about your job?

I like the variety of my job, I enjoy coming up with ideas to improve current processes within our team and implementing them to make positive change. I'm always curious about how things work and I enjoy learning about maintenance. I now know the difference between a closed coupled and low level cistern - ha ha. I also love relationships with our operatives, it’s great working with a bunch of guys that we can have a laugh and a joke with as well as working. There is never a day that I dread coming into work.

And the least?

Due to the workload of the planning team we're always busy, and sometimes it can be frustating when you had something you wanted to do but different priorities come through thick and fast.

What would you say to others thinking of a career as a planner?

If you enjoy working in a fast paced environment then this is the career for you, there is never a time when the planning team are sat twiddling their thumbs! There is a great job satisfaction when arranging repairs for people and getting their jobs done.

Other Stories

Lara Peters

Lara Peters, Voids Co-ordinator, 3 Years At YPS

When we improve on targets it is the most rewarding feeling knowing we have achieved another goal
or smashed another target!

Read more about Lara’s experience

Jess Trainee Surveyor

Jess Martin, Trainee Surveyor

My other colleagues are brilliant, I couldn’t have asked for better support within my team. The team are extremely busy, however I feel we work really well together and get the job done.

Read more about Jess’s experience

Working at Yarlington

Yarlington offers a defined contribution pension scheme. All qualifying employees will be automatically enrolled into this scheme with the opportunity to opt out should they wish. Non-qualifying employees may also apply to join this scheme. Full details of our pension are available through HR Services.
Our annual leave entitlement is 26 days paid holiday, not including bank holidays. This is pro-rata for temporary staff, according to the length of their contract. And for part-time staff according to their working pattern, and the number of days they work per week. Operational heads receive 30 days. Continuous service for statutory employment rights, and holiday entitlement, start from the date your employment begins.
If you’re offered a job we will ask you to complete a health declaration which may, in certain circumstances mean we will require a medical assessment.
In accordance with Sections 15-25 of the Immigration, Asylum and Nationality Act 2006, all employers are obliged to ensure their staff are permitted to work in the UK, by providing ID documents as specified by the Home Office, such as a valid passport or long birth certificate (with the parents name on), complete with proof of National Insurance. HR will let you know what to bring if you’re asked for an interview.
If you have declared a criminal conviction, and the interview panel believe this to have a bearing on the requirements of the post, they’ll discuss it in your interview. If appropriate to the vacancy, successful applicants will have their background checked with the Disclosure and Barring Service. Further information is available from HR Services.
All new employees will be subject to a 6-month probationary period.
Yarlington provide a variety of benefits for staff: • the Corporate Health Cash Plan (a voluntary health scheme) • Be Supported (an employee assistance programme offering counselling and support) • wellbeing initiatives which may include health screening and flu vaccinations • a salary sacrifice car purchase scheme • buying / selling of annual leave • discounted gym membership • a cycle to work scheme
All employees and job applicants will be afforded equal opportunities for employment and advancement with the company, based on their ability, qualifications, and suitability for work. And irrespective of their nationality, ethnic origin, any disabilities they may have, gender, marital status, age, sexual orientation, religion, or trade union activity.
Yarlington is committed to supporting our residents into employment. Yarlington Resident Positive guarantees interviews to at least two candidates who are also Yarlington customers, as long as they meet the essential criteria of the job specification. Disability Positive guarantees an interview to people with disabilities, as long as they meet the required criteria.
References are sought after an interview, and only for successful candidates. There may be occasions when we ask to see references before an interview. But only with an applicant’s consent. It’s always a good idea to contact your referees before you name them on your application.
Disability Confident Employer - Yarlington Housing GroupInvestors In People Gold - Yarlington Housing Group