Our approach to Coronavirus

This page will be updated frequently to provide one place for you to access information about how we are managing the coronavirus and are keeping you, our colleagues and the general public safe.

At home shouldn't mean at risk. If you or someone you know might be at risk from domestic abuse contact our specialist team in confidence by calling 01935 404500. Alternatively refer to the Government's advice pages #YouAreNotAlone.

Please take a look at our FAQs before you contact us

Update to our services: 23 September 2020

The latest government advice on COVID19 has no affect on our services. We will still carry these out with all the necessary safety precautions in place, like social distancing and wearing PPE.

Thank you for your patience as we bring our services back to normal. Whilst we do have a plan, things may change if the government imposes local lockdowns or we are unable to carry out a service safely.

Our repairs service is fully up and running

We’re carrying out all repairs again

This includes:

• Any repairs in your home
• Any repairs outside your home
• Emergencies
• Gas servicing
• Smoke alarm testing
• Electrical inspections and testing
• Solid fuel servicing
• Disabled adaptations
• Communal cleaning
• Legionella testing

You can report, book and manage repairs through My Yarlington or over the phone. 

If you have already reported a repair, you will be contacted by us when you can book a date and time for your repair.

We have still paused our internal planned works (including kitchen, bathroom and boiler installations) and will let you know as soon as these start again.

What else are we doing?

• Letting properties
• Mutual exchanges
• Property inspections
• Housing estate visits
• Anti-social behaviour and breach of tenancy cases
• Grounds maintenance
• Fire risk assessments
• Welfare checks for Independent Living
• Buddy Club calls
• Employment support
• Financial support
• Meals service in Independent Living

Customers who pay a service charge will not be charged for any service not received

Some customers receive paid-for services. These have either not happened or have been delivered differently during lockdown. We would like to assure you that anyone who pays a service charge will not be charged for any service not received.

At the end of your account year (this could be December or March) we will calculate the exact cost made to you for services not received and make amendments to the service charges you will pay in your next account year, to reflect this.

Why are we waiting until then?

Because the level of service has varied for customers, it is difficult to understand exactly what costs have been incurred. We will be able to give a more accurate amount at the end of each account year.

The level of service we will provide for the rest of the year may change if the government makes any changes to its restrictions or if we carry out additional work to play ‘catch up’ on work that was due in lockdown.

Also, some customers that pay service charges receive Universal Credit or Housing Benefit. If we made a change now, this may negatively affect benefits and cause some customers financial difficulty. It may also affect direct debit payments.