Repairs and maintenance

Yarlington Property Management is the central point of reporting  for all repairs, and a dedicated administrative team handle and process the work.

As well as reporting a repair by e-mail, you can contact us on 01935 404500. This phone line is open from 8.30am-5pm Monday-Thursday and 8.30am-4.30pm Friday for all general repairs inquiries. For ease of use, this same telephone number is used for out of hours emergency repairs.

Our staff will be happy to give you help and guidance on any aspect of repairing and maintaining your home. You can also refer to your Tenant handbook which can be downloaded.

In addition to repairs Yarlington Property Management are also the first point of call for Planned, Horticultural and Cyclical servicing inquiries.

To report a repair, click here.

When the weather is particularly cold, condensation and damp can cause problems within properties. To see our advice and guidance leaflet click here.

Grounds Maintenance

Yarlington’s Grounds Maintenance provider is South Somerset District Council (SSDC), who have held the contract for this work since 1999.
SSDC were awarded the contract again in 2010 for a term of ten years.  We are now in year five of this agreement.
Matt Greer is our Client Supervisor, and Sharon Young our Communal Services Assistant.

Our Aims

  • To ensure that Yarlington’s communal areas are regularly maintained and to our specification.
  • To work collaboratively with the service provider to improve delivery and consistency of the service.
  • To ensure best practice is followed and provide good value for money.
  • To maximise the benefits to communities and neighbourhoods.
  • Increase customer satisfaction in the service overall.

What is included & what is not included on Communal Areas

Included on Communal land

  • Grass cutting of communal areas that form part of Yarlington’s management area (commonly known as communal areas).
  • Hedge cutting.
  • Shrub bed and rose bed maintenance.
  • Inspecting trees (over 5 meters tall).
  • Hard surface/path maintenance (sweeping and weed control).
  • Clearing leaves from communal paths.
  • Garage areas (sweeping and weed control).
  • Communal bench inspections. 

Not Included

  • Re-landscaping of communal areas (funded separately).
  • Cutting down, pruning or pollarding trees (funded separately).
  • Clearing gardens (private/resident).
  • Planting flowers.
  • Clearing overgrowth from residents/private gardens that effect our communal areas.
  • Maintaining and cleaning /sweeping pavements forming part of the highway.
  • Fencing

When things happen

Grass Cutting

  • Every two to three weeks during the months of March to October.
  • Two cuts during the winter months.
  • Approximately 16 cuts throughout the year.
  • Low frequency quarterly cuts are carried out during the months of March/May/July/September.

Shrub Bed Maintenance
Shrub bed maintenance continues throughout the year with 5 visits scheduled.
Visits are dependant on when a season starts and finishes.

  • March/April – Spring prune and weed control.
  • May/June – Weed control and nuisance prune.
  • July/August – Summer prune and weed control.
  • September/October – Nuisance prune and weed control.
  • November/February – Winter overhaul  (re-stocking, re-mulching and weed control. 

Hedges

  • Hedges receive 2 cuts a year (only one on Beech hedges).
  • This is dependant on growth and season.
  • Usually the first cut would be undertaken during July and August (or once the bird nesting season has ended).
  • The second cut would be usually carried out in February and March.

Tree Inspections

  • Tree inspections have, until this year, been undertaken annually but this is going to change slightly going forward and will be area based over a four year programme.  
  • The management area to include towns, villages and Schemes will be split into four zones, one zone per year with being inspected.
  • A works programme will be undertaken once Inspections are complete in towns, villages and Schemes.

Hard Surfaces

  • Works are undertaken throughout the year.
  • Extra  Care and Sheltered Schemes are scheduled for three visits per year being October/November, January/February and May/June.
  • All other sites are on a 12 month cycle.

What you can do to help

  • Know what areas are communal.
  • Let us know if something is not getting done.
  • Let your Housing Officer/Community Co-ordinator know if there is an issue.
  • Complete any Surveys from Yarlington.
  • Ask your Scheme Manager when something is due.

How to get in touch

To report Grounds Maintenance issues, request and inspection or if you require information

Email: hort.maint@yhg.co.uk

Call: Yarlington First on 01935 404500

Got a question?
Contact Us

Got an enquiry, suggestion or complaint? Feel free to get in touch.