Yarlington First is the central point of reporting for all repairs, and the team handle and process the appointments for the work.
As well as reporting a repair by e-mail, you can contact us on 01935 404500. This phone line is open from 8.00am-6pm Monday-Thursday and 8.00am-5.30pm Friday for all general repairs inquiries. For ease of use, this same telephone number is used for out of hours emergency repairs.
Who is responsible for repairs?
We take responsibility for repairing and maintaining your home.
However, there are some things in your home that we expect you to look after and take responsibility for.
You will be expected to cover the cost of repairing these items, so it is important you know what our responsibility is and what is yours.
What are we responsible for?
In general we are responsible for the structure of your home, communal areas and fixtures and fittings we have provided.
What are you responsible for?
You will need to look after any fixtures and fittings you install, garden areas that aren’t communal, internal decoration and electrical appliances.
If you have any further questions about repairs and maintenance click here here for a full list of responsibilities, or contact us at firstname.lastname@example.org or call 01935 404500.
Our staff will be happy to give you help and guidance on any aspect of repairing and maintaining your home. You can also refer to your Tenant handbook which can be downloaded.
In addition to repairs we are also the first point of call for Planned, Horticultural and Cyclical servicing inquiries.
To report a repair, click here.
When the weather is particularly cold, condensation and damp can cause problems within properties. To see our advice and guidance leaflet click here.
For Grounds Maintenance click here