Compliments, Complaints & Comments

Yarlington Housing Group is committed to providing a good quality service which is fair to all. We will do our best to make sure everyone receives the same good standard of service.

If you think:

• we have done something wrong
• we haven’t done something we should have done
• we have not treated you in a professional manner
• you have received good service from a member of staff
• you have a suggestion which will help improve the service let us know.

We promise to:

• take your complaint or suggestion seriously
• investigate it thoroughly
• let you know the outcome of this investigation

How to make a complaint

If something goes wrong, please talk to the person concerned, for example your Neighbourhood Officer or repairs supervisor. Give them a chance to put it right. If we can put the matter right immediately we will do so.

If you are not happy with the result, contact the Manager of the service concerned. You can do this by calling 01935 404500, by visiting our offices (you can bring a friend with you if your wish, or arrange for someone else to state your case for you), by emailing corporate@yhg.co.uk or in writing. If you write to us, remember to give us the name of the person to whom you first complained and tell us what we could do to put things right. If you need help or advice please ask a member of staff.

 

Click the image on the left to download a printable version of the leaflet.