Tell us your views
Yarlington Housing Group is committed to providing a good quality service which is fair to all. We will do our best to make sure everyone receives the same good standard of service.
If you think:
- you have a suggestion which will help improve the service
- you have received good service from a member of staff
- we have done something wrong, not done something we should have done or have not treated you in a professional manner Please let us know.
If you have a suggestion:
Please tell us about it. Every idea will be considered, and it could benefit other residents. We promise to review all comments quarterly, and recommend changes to our services as appropriate.
When something has gone well:
We all love to hear good news or to be congratulated for a job well done. Share your story or experience with us, so we can pass on the lesson to others.
What to do if something has gone wrong:
Please talk to the person concerned, for example your Neighbourhood Officer or repairs supervisor. Give them a chance to put it right. If we can put the matter right immediately we will do so.
If you are not happy with the result, contact the Manager of the service concerned. You can do this by calling 01935 404500, by visiting our offices (you can bring a friend with you if you wish, or arrange for someone else to state your case for you), or in writing. If you write to us, remember to give us the name of the person to whom you first complained and tell us what we could do to put things right. If you need help or advice please ask a member of staff.
We promise to:
- take your suggestion or complaint seriously
- investigate it thoroughly
- let you know the outcome of this investigation
|
|
Got an enquiry, suggestion or complaint? Feel free to get in touch.